Terms and Conditions
Please note, the beauty of individually handcrafted items lie within each handcrafted piece. Each item is similar but not identically perfect. This imperfection adds to the uniqueness and character.
My Lady Dye’s method of shipping is via USPS with tracking number and insured. Hence, once your order has been shipped and is out of the service of our (My Lady Dye) hands, My Lady Dye is not responsible for any lost or damaged goods (while in transit/shipping). If the order is lost, client is responsible for contacting USPS for more details and assistance. If the order is damaged, the client is responsible for contacting USPS to file a claim. Client should be refunded in-full by USPS, due to the fact that all orders are shipped insured (at full value of the items in your order).
In regards to refunds and/or cancellations, the buyer has 12 hours from the time the order is placed, to cancel. After that 12 hour mark, all sales are final, non-refundable, and non-returnable. PLEASE NOTE: For orders that select any Rush Services, there is NO option to cancel and the 12 hr. waiting period does not apply (NO EXCEPTIONS). This is a strict shop policy due to the fact that all items are customized and/or handcrafted, as well as made-to-order.
All clients are highly recommended to order a Sample Packet prior to placing their stationery order(s). The packet includes Wedding Invitation samples, a Color Chart, and a swatch of our signature cover stocks. The Color Chart displays the true printed color(s), as colors viewed on a computer screen are not a true representation of the actual color. Please note, a slight variation in the color(s) shown on the Color Chart may occur on your print order due to limitations of the digital printing process. Also note, for all custom colors, we pick the closest CMYK color to match which means it may not be an exact color match but it is the best color match.
Please do not purchase My Lady Dye designs or stationery items and use them to sell to others, neither digital files nor printed stationery. Please do not purchase a stationery item or a digital file to recreate the same item and then to re-sell it for personal or commercial gains and uses. Please do not copy, duplicate, or save a digital file or a watermarked digital proof and electronically forward the design to friends or others, for their use nor any other use. Please value and respect the My Lady Dye brand. Thank you!
All designs (whether digital or printed material) and stationery items Copyright 2009-2017 My Lady Dye. All Rights Reserved.