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Frequently Asked Questions

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What is Custom? How much is a Custom design?

Custom means we design one-of-a-kind stationery that is original and unique to your personal style and your event details.  This type of service is perfect for clients whom want their wedding paper to be extraordinary and luxury. We have a project minimum of $3,500 for Custom projects.

What is Semi-Custom?

Semi-Custom means the design shown is ready to be personalized in color and text. We can make minimal design changes such as swapping out a graphic and/or change the font type, upon request.

Do you have a storefront?

No. At this time, we are only an online stationery shop.

Are you available to meet?

Yes, I am available to meet local clients in the Fairhope, AL and surrounding areas.

Do you ship internationally?

Yes, we can ship internationally. PLEASE NOTE: There is probability of "lost", "damaged", or "missing" packages. The ETA (estimated time of arrival) listed by USPS does not include handling of the Customs Department. This may delay your shipment. Buyer may also incur additional custom's fees/taxes, which they are responsible for. After your order is placed, you will incur a separate invoice for balance due on shipping cost. This payment must be completed before order can be shipped.

What payment methods do you accept?

All payments are via Paypal invoice or Square invoice. Both methods accept credit card.  We also accept personal checks.

Do you offer rush service?

Yes!  Please contact us to see if we can meet your desired deadline.   We recommend shipping via USPS Express Mail or FedEx overnight, to further expedite the arrival of your order.

I love one of the semi-custom designs but want to change the graphic on it. Is this possible?

Yes, we can make any minor design changes.  For example, a floral wreath graphic can be replaced with another one of our semi-custom wreath graphics.  For major design changes, a design fee will apply.  Please contact us for further details.

I am on a smaller budget and I love one of your custom invitation suites but want it “simplified” to lower cost. Is this possible?

Yes!  Many of our custom invitation suites are printed on handmade paper and embellished with fine details such as wax seals, silk ribbon, envelope liners, and calligraphy.  We can "simplify" it by printing on our signature smooth matte cardstock, eliminate the silk ribbon, and opt to printed Envelope Addressing versus Calligraphy.  And we can keep some of the fine details such as the wax seal and envelope liners, if budget allows.

What is your return/refund policy?

No returns and no refunds, due to the fact that all items are customized/handcrafted.

What happens if my order is lost or I received it damaged?

My Lady Dye is not responsible for lost or damaged goods while in transit/shipping.   Once it leaves our studio and is handed over to the postal service, we are no longer liable for lost or damaged goods.  If the order is lost, client is responsible for contacting USPS or FedEx for more details and assistance. If the order is damaged, the client is responsible for contacting USPS or FedEx to file a claim.

What shipping service do you use?

All orders are shipped via USPS (United States Postal Service) or FedEx.  All shipments are insured for full value of item(s) along with a tracking number. Please note, Priority Mail 2 Day is not a guaranteed service and may take longer than 2-3 business days. Only Priority Mail Express 1 Day is a guaranteed service (guaranteed next day). Please note, all shipping methods will require a signature upon arrival.

What is the turnaround time for an order?

If you are ordering from our semi-custom line and we are digitally printing on our signature smooth matte cover, then the typical turnaround time is 8-9 business days from the date you approve the digital proofs.   If you have added on fine details such as wax seals, envelope addressing, silk ribbon, or envelope liners, then please allow longer completion time.  We will inform on completion date at time of ordering.

What is the turnaround time on a Custom order?

Turnaround and timelines vary per project.   It's best to allow for as much time as possible.  We recommend booking our service way in advance.  This will allow us to create a timeline for your project and get you on our calendar.  For some Brides & Grooms, we start the Creative Process 1 year in advance!  There are many variables and we are here to guide you and assist you.  For all custom projects, we will provide a timeline and an estimated time of completion.

What is the difference between an escort card and a place card?

Escort cards direct and escort your guest(s) to their assigned table. Place cards label the guest's assigned seat at the designated table.

What ink colors can you print?

We can digitally print any color you want!  We will propose appropriate/best ink colors for your project.  Also, we can color match to any color you want if you mail us a sample swatch (paper, ribbon, fabric, or paint swatch) or you can  provide us with the Pantone or CMYK number.

How much is postage on an invitation?

Postage varies per invitation, as it is based on overall size, weight, thickness, and embellishments (i.e. wax seals). Client is recommended to visit their local USPS post office so they can weigh and determine exact postage on your invitations.  If you are having us Fulfill your order, then we will do all that foot work for you!

What is a Collection?

A Collection is a cohesive set of stationery pieces that match in theme, color, style, and type.  A Collection typically includes save the date, wedding invitation, program, menu, place card, escort card, table number, and thank you note card.  Other items may be designed upon request, such as signage, seating chart, etc.

What type of paper do you print on?

Our stationery is digitally printed in-house on our signature 100# smooth matte cover (either white or ivory).  We can also print on handmade paper, specialty cardstocks, and vellum.  For Letterpress and Foil printing, there are various paper options available.  Please contact us.

 

PLEASE NOTE: All pricing on the website is for Digital printing on our signature 100# smooth matte cover.  Please contact us for a quote, if you prefer another paper option.

What types of print methods do you offer?

We offer several types of print methods! Digital, Letterpress, and Foil printing.

PLEASE NOTE: All pricing on the website is for Digital printing.  Please contact us for a quote on the other print methods.

Do you sell digital files?

We do not sell digital files.  Our business is to provide you with a finished product.  Printed paper goods.

If your question was not answered on this page, feel free to contact us!