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Frequently Asked Questions

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Do you have a minimum or maximum per order?

No.   You can order any quantity you want!  Simply contact us for pricing/quote.

Do you offer more color options for envelopes, pockets, and cardstock layering, other than what is listed on the Color Chart and/or in a product listing?

Yes, we can get envelopes and cardstocks in more colors but a fulfillment fee will apply to your order.  The envelope and cardstock color options shown on our Color Chart are our Signature Colors.

Do you sell samples?

Yes!  You can order a Sample Packet.

Do you have a storefront?

No. At this time, we are only an online stationery shop.

Are you available to meet?

Yes, I am available to meet local clients in the Fairhope, AL and surrounding areas.

Do you ship internationally?

Yes, we can ship internationally. PLEASE NOTE: There is probability of "lost", "damaged", or "missing" packages. The ETA (estimated time of arrival) listed by USPS does not include handling of the Customs Department. This may delay your shipment. Buyer may also incur additional custom's fees/taxes, which they are responsible for. After your order is placed, you will incur a separate invoice for balance due on shipping cost. This payment must be completed before order can be shipped.

What payment method do you accept?

All payments are via Paypal invoice or Square invoice. Both methods accept credit card.

Do you offer rush service?

Yes. We currently only offer Rush Proof. At checkout, we recommend to select USPS Express Mail for the shipping service, to further expedite the arrival of your order.

I like a design but want to change the graphic on it. Is this possible?

Yes, we can make any minor design changes, free of charge.  For example, a crown graphic can be replaced with a bird graphic.  For major design changes, a design fee will apply.  At checkout, please list your desires in the "note".  We will respond via email to inform on any additional cost (if applicable).  A separate Paypal invoice will be emailed.

I like one of the wedding invitations but want to use it for a baby shower event. Is this possible?

Yes. A design can be customized to fit any event. We can customize the text/wording & color(s).

What is your return/refund policy?

You have 12 hours from the time you place your order, to cancel. After that 12 hour mark, all sales are final, non-refundable, and non-returnable (NO EXCEPTIONS). This is our shop policy due to the fact that all items are customized and/or handcrafted.

What happens if my order is lost or I received it damaged?

My Lady Dye is not responsible for lost or damaged goods while in transit/shipping. If the order is lost, client is responsible for contacting USPS for more details and assistance. If the order is damaged, the client is responsible for contacting USPS to file a claim. Client will be refunded in-full by USPS.

What shipping service do you use?

All orders are shipped via USPS (United States Postal Service). You can select Priority Mail or Priority Mail Express. All shipments are insured for full value of item(s) along with a tracking number. Please note, Priority Mail 2 Day is not a guaranteed service and may take longer than 2-3 business days. Only Priority Mail Express 1 Day is a guaranteed service (guaranteed next day, no later than 3pm). Please note, all shipping methods will require a signature upon arrival.

What is the turnaround time for an order?

Your watermarked digital proof(s) will be ready for you to review in 4 business days if you submit your final wording by 12:00 PM CST. If you submit after 12:00, your proofs will be ready to review in 5 business days. Your order will be shipped 5 business days after you approve your proof(s).

What is the turnaround time on a Custom order?

Turnaround and timelines vary per project.   It's best to allow for as much time as possible.  It is never too early to start on your custom wedding stationery.  For some Brides & Grooms, we start the Creative Process 1 year in advance!  It just depends on your needs and wants.  For all custom projects, we will provide a timeline and an estimated time of completion.

What is the turnaround time on a sample order?

Samples are shipped within 6-7 business days. For customized samples, please allow 10-14 business days and then shipped.

What is the difference between an escort card and a place card?

Escort cards direct and escort your guest or guest(s) to their assigned table. Place cards designate an individual's assigned seat at the table.

What ink colors can you print?

We can print any color you want! You can pick a popular color from our Color Chart or we can color match to any color you want (this is considered a custom color). For a custom color, you must provide us with the Pantone or CMYK number or mail us an actual color sample (paper, ribbon, fabric, or paint swatch).  An additional cost will apply for this color matching service. Cost is per color.

It is highly recommended that you order a Sample Packet, as it will include our Color Chart.   This will allow you to see the true printed color, as colors viewed on a computer screen are not a true representation of the actual color.

What is metallic finish?

Paper finish that has a shimmery pearlescent look to it. Paper and envelopes are available in this finish.

How much is postage on an invitation?

Postage varies per invitation, as it is based on overall size, weight, and thickness. Client is recommended to visit their local USPS post office so they can weigh and determine exact postage on your invitations.

What is a Collection?

Various stationery items designed in a matching theme.   We offer many Wedding Collections (i.e. The Shelley Collection).  Items in a collection may include save the date, invitation suite, program, menu, place card, escort card, table number, and thank you note card.

What type of paper do you print on?

All our digitally printed stationery is printed on 100# matte or metallic finish cover (either white or ivory), unless otherwise stated in the product description. For our other print methods such as Letterpress, Die Cut, or Foil printing, there are various paper stocks available. Please Request A Quote.

PLEASE NOTE: All pricing on the website is for Digital printing.

What types of print methods do you offer?

We offer several types of print methods! Digital, Letterpress, Die Cut, and Foil printing.

PLEASE NOTE: All pricing on the website is for Digital printing.  Please contact us for a quote on the other print methods.

Do you sell digital files?

We do not sell digital files.  Our business is to provide you with a finished product.  Printed paper goods.

How much is a Custom design?

Custom designs vary in price, as it is dependent on complexity of your project and how many items and/or cards you need designed. Please contact me for a quote.

What is Ready-to-Order?

Ready-to-Order is a design that is ready to be customized in your desired text/wording and colors. PLEASE NOTE: Only text/wording can be customized on select event invitations & products. For example, all our Birthday event invitations & products are featured in "Signature Collection Inks", which means the colors are not customizable (can not be changed). They come only in the color(s) as shown in the product photo.

What is Custom?

Custom is when we design something that fits your personal style and your event details.  Totally one-of-a-kind.

If your question was not answered on this page, feel free to contact us!